Pet Sitting
Dog Walking
& More!


Q: What types of payment are accepted?

A: Cash, check made payable to Comfy Critters Pet and Home Sitting and credit/debit cards processed through your client portal are accepted forms of payment. Payment is due in full by the start of each service period. Post dated checks are not accepted.


Q: Do you board pets?

A: No, we only provide pet sitting services in your home. We believe pets are happiest in their own, familiar environment. They are able to follow their normal routine and are surrounded by the sights and sounds they are accustomed to. There is no stress of traveling in the car, being in a new environment or being with other pets they do not know. If you have more than one pet, they are able to stay together.


Q: During what hours will visits be made?

A:  We offer the following timeframes:  Early Morning (7-9am), Late Morning (9:30-11:30am), Early Afternoon (12-3pm), Late Afternoon (4-7pm) and Evening (8-10pm). We cannot guarantee exact visit times. While you are out of town, we require a minimum of 3 visits per day for dogs and a minimum of 1 visit per day for cats.  Please feel free to discuss any scheduling concerns you may have.


Q: Do I need to keep a copy of my key on file?

A: Most clients prefer to keep their key on file and it is highly recommended.  It is very beneficial should you require a last minute visit and it is also safer than leaving your key under a mat or hidden somewhere else on your property.  Your keys will be kept secure and will not be labeled with your name or address. If you choose not to keep a key on file, any key pick ups/drop offs will be billed as a regular visit.


Q: What is a New Client Meeting?

A: We want to ensure that we are the right fit for both you and your pet. This meeting allows you to meet us, and for your pet to become familiar with us in their own environment. You will have the opportunity to go over your pet's daily routine, show us your home and discuss any questions or concerns you may have. Please have your completed New Client Packet together with a copy of the key to your home ready for us at this time.


Q: How far in advance does service need to be scheduled?

A: For new clients, please contact us a minimum of 1-2 weeks prior to the date you would need services to begin. It is necessary to allow time to schedule the New Client Meeting. Your New Client Packet will be emailed to you prior to our meeting and all documents must be completed prior to the start of service. For established clients, a minimum of 48 hours notice would be appreciated. We understand last minute plans do arise and we will try our best to accommodate your needs.  Additional fees will be applied for requests with less than 24 hours notice. Holidays book up very quickly and should be scheduled as soon as possible to ensure availability.


Q: Why should I hire a professional pet sitter?

A: Taking care of your furry loved ones while you are away from home is what we do! You don't have to deal with the hassle of trying to find a family member or friend willing to help you out. And let's not forget all of the benefits for your pets. For starters, they get to stay in their own comfortable environment. They are able to continue their normal routine, eat their own food, play with their toys and sleep in their favorite places! There is no stress of traveling in the car, putting them in a kennel or having to keep all of their boarding vaccines up to date. And, as an added bonus, your home will be looked after and you will be notified immediately should any problems arise. Also, we are insured through Pet Sitters Associates and Kelly is certified in pet CPR & First Aid through Pet Tech.